Housing placements for new to housing students (Freshmen/ Transfers/ Re-Admits) are done over the summer. All new students will be able to apply for Fall housing and meals online through your student portal. Please be sure that your current SUNY OW Email account is active as all communications will be conducted through here.
WE STRONGLY ENCOURAGE ALL STUDENTS TO READ THE FAQ INFORMATION IN ITS ENTIRETY BELOW:
res hall wifi connectivity
how to get help during an emergency?
If you are experiencing ANY emergency situation—medical, psychological, fire, crime, etc—immediately call University Police at 516-876-3333.
Q: How can I reach the campus?
A: There are multiple ways to reach the campus and the residence halls including driving, flying, Long Island Railroad and public bus. Please refer to the "Visit Campus" section of the college website for directions, maps and more.
Q: How do I get to my hall? Where can I park?
A: Students coming on their designated day should head straight to the Woodlands Halls/ Academic Village. You can see the campus map in the "Visit Campus" section of the college website. University Police will be available to direct traffic. There will be designated drop off points for the halls. You will NOT be able to leave your cars by the halls and will be redirected to the main parking lot after dropping off your items. We strongly encourage you to bring either dollies or moving handcarts to assist with the move in process.
hOW TO SUBMIT WORK ORDERS (REPAIRS) FOR MY ROOM?
Log in to your student portal (connect.oldwestbury.edu)
Go under RCR/Damages
Submit Maintenance Request
Click ADD WORK ORDER button
how do i get assistance for technological/ connectivity issues?
Submit a service request with ITS: visit the Service Desk and click the Fill Out a Service Request link.
If you need to follow up, please call ITS at 516-876-3098 or visit them in the New Academic Building on the ground floor, Room 0107. Please note the Service Desk is open during regular business hours only!
Get housing over the summer/winter breaks?
Housing is currently available during Summer and Winter sessions only for students who are actively taking classes during that time. Housing applications will be available at the Office of Residential Life—none are available online. Please note that Summer/Winter housing and meals are not included in your regular housing costs and will be billed separately.
how to request a cancellation?
Please contact the Office of Residential Life by emailing us at email@example.com, or stop by our office in the Campus Center, Room K-100 (next to the Library) to get a cancellation request form. We will help walk you through the steps necessary to submit a cancellation request.
IMPORTANT: If you have already checked into your housing for the semester, your housing contract is active. Your cancellation must be approved for you to receive a prorated refund of your housing and meal charges within the first 6 weeks of the semester. While we understand that circumstances may sometimes make cancellation necessary, if you cancel your housing after the first 6 weeks of the semester, we are unable to prorate housing and meal charges. You will not receive a refund.
Q: What is a move in process to the halls?
A: FALL: Move in details for August Opening is still pending
B. SPRING: Move in happens the day prior to classes beginning in January
Q: When do I find out information about my housing placement?
A: Fall Housing: When you are placed, the software will send an automatic E-mail to your SUNY OW E-mail account verifying placement OR that you are currently placed on a waitlist.
In-Semester Housing: you can call the Office of Residential Life the week prior to opening for the most available information.
how do i Check my housing/roommate information?
- Log in to your student portal (connect.oldwestbury.edu)
- From the main page, select Campus Life
- In the first box, Dining & Housing, select Housing Self-Service/Apply Online
- This will open your housing portal in a new window. Your current housing and roommate information, when available, will be displayed on the main page
Q: Where can I apply for Renters Insurance for my residence hall room?
A: Students interested in Renters Insurance can contact the National Student Services, Inc (College Student Renter’s Insurance) or call them directly at 1.800.256.6774.
Q: As a residential student, what should I do if I have been "financially cancelled" from my room prior to moving in?
A: Students must clear their accounts with the Bursar Office by the Bursar due date to qualify to check into housing. Students must provide an "Approved for Room and Board" from the Bursar Office to be able to move in. Students who cannot provide this documentation will not be able to move in. We strongly encourage all students to review their accounts and plan for all eventualities.
PLEASE NOTE: As move in is during the weekend, other administrative offices will not be available for student walk ins. This will keep students from moving into the halls.
Q: Where can I apply for a Microfridge for my residence hall room?
A: Students interested in getting a microfridge unit can order through University Logistics/ Microfridge. The school is listed as "COLLEGE AT OLD WESTBURY"
1. Online Orders: www.mymicrofridge.com or
2. call the Microfridge Call Center #: 1-800-525-7307
Note: All students who rented from us last year will receive an automatic $10 discount for a repeat order. Use following code at checkout: RETURNER 2022.
Q: Where are the meal plans for students living on-campus?
A: Students interested in learning more about the meal plan options can contact Chartwells Dining Services or call them directly at (516) 876-3000.
Q: As a residential student, what if I am not registered for classes?
A: Returning Students must have an active full time schedule. Students must be registered for classes to qualify for housing. Students who are not registered by the Friday prior to the first day of move in CANNOT move into their room.
Q: How do I apply for ADA room?
A: ADA rooms are very limited on campus. Students must meet minimum clearance from the appropriate office(s) to be considered for placements. This process is managed through the Office of Student Services and Disabilities (OSSD) who can be reached through the link below.
Please note that while requests are considered, they are not guaranteed. The Office of Residential Life has the ability to consolidate or re-located students from ADA rooms mid-semester as students with greater needs are identified. Students interested in applying for an ADA room can contact any of the following offices for more specific information and instructions.
Q: How do I request a roommate?
A: Students have the option of adding specific roommate information however, no roommate matches are guaranteed. Student must REQUEST EACH OTHER to have the highest probability to be matched. Students can E-mail the Office of Residential Life at firstname.lastname@example.org with the following information:
Your Student ID #700:
I am requesting the following student as my roommate.
I understand that is only a request and while all efforts are made to ensure the placements, they are not guaranteed.
Q: When do I find out contact information about my roommate?
A: Due to FERPA regulations, we are only allowed to release limited information about students. Student should check their housing portal under connect.oldwestbury.edu for the most current housing information including their roommate(s) contacts. As this process is ongoing, any changes will be reflected within the housing portal. It is the responsibility of the student to check their portal regularly for any changes as ongoing notification will not occur.
B: Your room/roommate information can be accessed on your housing portal.
To get to the portal, from your OW Connect page click the Campus Life link.
Then click Housing Self Service / Apply Online in the first box. This will open your Housing Portal home page in a new window.
Room and roommate information, if available, are under “Room Assignments” on the housing home page.
Q: What items can I bring to my residence hall room?
Q: Where can I apply for specialized bed sheets for my residence hall room?
A: Students interested in specialized bed sheets can contact Residence Hall Linens or call them directly at (800) 957-4338.
Q: What kind of computer/ laptop/ smart device can I bring?
A: Students are encouraged to bring their computers/laptops/ tablets etc when they come to the college. As computers and laptops continue to become more personalized, pleaser refer below:
Each student room is available with Ethernet connections. You must provide your own Ethernet cord.
ROUTERS ARE PROHIBITTED as it negatively affects the network in the buildings.
Students with any connectivity issues can contact the ITS Service Desk.
We strongly recommend:
all personal units be Ethernet cable compatible. While wireless access is available in the Woodland Halls, connectivity in the student rooms is best achieved through the Ethernet connections.
all personal items are insured for any damage or thefts. Insurance information is included in your summer package.
Q: How do I receive packages to my residence hall room?
A: Please note that we encourage all packages to arrive after students have moved in and are assigned a mailbox key. Packages arriving prior to the beginning of the school semester cannot be guaranteed delivery. This is the correct format for receiving your
PERSONAL MAIL including the US Postal Services
Res Hall Name: _________________
SUNY College @ Old Westbury
PO BOX: 410
Old Westbury, NY 11568-0410
DELIVERY SERVICES except the US Postal Services IE: UPS, DHL, FEDEX, ETC
Res Hall Name: ________________
SUNY College @ Old Westbury
223 Storehill Rd
Old Westbury, NY 11568-0410
Q: WHY is it important to pay my bill on time?
Each semester, the due date for bills are posted. If a student is canceled for non-payment at that time, room and board will automatically be canceled. While all efforts will be made to retain the original room space, that room space cannot be guaranteed should payment lead to reinstatement.
If you have questions during the application process - or even before you decide whether to apply - feel free to call the Office of Residential Life (516) 876-3210 or send an email to email@example.com.
If you have been "financially cancelled" from your room prior to moving in:
You must clear your account with the Bursar Office prior to financial cancellation date (set each semester by the Bursar Office) to qualify to check into housing. Students must provide an "Approved for Room and Board" from the Bursar Office to be able to move. Students who cannot provide this documentation will not be able to move in. We strongly encourage all students to review their accounts and plan for all eventualities.
PLEASE NOTE: As move in may occur over a holiday weekend, student accounts will not be able to be adjusted until the next working day. Other administrative offices will not be available for student walk ins on the day of move in.
Q: If I decide to cancel my housing, how can I get my deposit back?
A: The $50.00 advance housing deposit is NOT REFUNDABLE after July 1 for Fall semester applications and December 15 for Spring semester applications. If cancellation occurs after these dates, either at the request of the student or for failure to pay the bills, the deposit cannot be refunded but will stay on the students account. Advance housing deposit made after July 1 become non-refundable 30 days from the date the re-admit application is received by the Office of Residential Life or after the first day of classes, whichever comes first. Please submit your request for a housing deposit refund in writing by emailing us at firstname.lastname@example.org. Be sure to include your name, student ID number, and a mailing address. Your approved request will be submitted to the Bursar. They will issue your refund typically by check within 4-6 weeks.