Blackboard/Online Course Helpdesk Support

Phone Number;

  • 1-800-875-6269 (Toll free within the United States)
  • 1-518-320-1889 (direct)

Hours of Operation;

  • Monday-Thursday 8am-9pm est
  • Friday 8am-5pm est
  • Saturday 10am-5pm est
  • Sunday 1pm-9pm est

Visit the SLN Website to use their new live chat feature.
http://open.suny.edu/support/contact-us/current-students/
At the bottom right part of the website click the QUESTIONS? feature to begin a live chat.

The SUNY Learning Network (SLN) Helpdesk can assist faculty with questions about or problems with settng up course elements in Blackboard as well as troubleshooting technical issues that may arise once a course is under way.

Click the link below to view SLN's webinar catalogue;
http://wiki.sln.suny.edu/display/SLNED/Webinars

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