Phone
E-mail
Please be aware that email is not a secure way to communicate. For that reason the Ombuds does not engage in detailed communications via email.
The primary duties of an ombuds are:
- to work with students, faculty, and staff at Old Westbury to explore and assist them in determining options to help resolve conflicts, problematic issues or concerns, and
- to bring systemic concerns to the attention of Old Westbury's leadership.
Ombuds Does:
- Listens and understands issues while remaining neutral
- Assists in reframing issues and developing and helping individuals evaluate options
- Guides or coaches individuals to deal directly with other parties
- Refers individuals to appropriate resolution resources
- Assists in surfacing issues to formal resolution channels
Ombuds Doesn't
- Participate in formal investigations or play any role in a formal issue resolution process
- Receive notice for the organization
- Make binding decisions or mandate policies
- Create or maintain records or reports for the organization
When to Use
- When you need information or assistance in resolving your concern
- When you are unsure of how to proceed or what options are available
- When you feel your concerns have not been adequately addressed through formal channels
- When you don't know where else to go