TV & Internet

CABLE /TV ISSUES: 

  • Our cable service is through a third party vendor.  As such, initial review of cable issues are cleared through SUNY Old Westbury Help Desk.
  • Students with any connectivity issues can contact the following https://www.oldwestbury.edu/it/help-desk.  
  • The Email address for support is SERVICEDESK [at] oldwestbury.edu

CABLE /TV SET UP: 

All TV’s must have a built-in digital QAM tuner to work with the new digital TV system. Most TV’s manufactured in the United States have QAM tuners. Certain models of the following TV’s do not have a QAM tuner: Element, Hisense, Seiki, RCA, Westinghouse, Proscan and other brands may apply.

Each TV has slight variations to programming and you can find the exact directions to program your TV via your TV Manufacturer’s website or instruction manual.

1) Go to “Menu”
2) From here, go to “Set-Up”
3) If you are prompted to choose between “Off-Air/Antenna” and “Cable”, choose “Cable”
4) Go to “Auto Program”
5) When you depress the “Auto Program” button your television will begin to automatically scroll through the channels. This can take between 5 – 30 minutes depending on the TV.
6) Save the changes and exit.
 
If your TV is asking you to put in a code, please call the Manufacturer of your TV.
 
NOTE: Please allow the Auto Programming to FULLY complete!
Other things to check is that the coax cable wire is screwed in tightly to your TV and the cable jack and make sure the input/source is set to TV.
 

WIRELESS CONNECTIVITY ISSUES:

  • Wireless support is maintained by SUNY Old Westbury.  Students with any connectivity issues can contact the following https://www.oldwestbury.edu/it/help-desk.  
  • The Email address for support is SERVICEDESK [at] oldwestbury.edu
    • Please be sure to include BUILDING #, ROOM # & JACK #.
    • Jack # can be found at the wall connection site (EX: If you were in room 445, the jack info would be 445-1 or 445-2, etc)