Blackboard Support

1. Course Enrollments

Please make sure your registration is current and/or you do not have any outstanding holds (e.g. immunization hold). 

If you verified the above information and still cannot access your course, please, submit a request to:
servicedesk@oldwestbury.edu

2. Login  

If you need assistance logging in please read the Blackboard article, student log in help found here:
https://www.oldwestbury.edu/it/faq/student-log-help

3. Technical problems with the site/course

For all other Technical Support issues, please contact the OPEN SUNY Helpdesk at: 

In some rare instances the OPEN SUNY Helpdesk might ask you to contact your on-campus instructional technology support team. If it happens, please submit a request to servicedesk@oldwestbury.edu 
Please, provide as much detail as possible, including: semester, course #, instructor's name, your Panther ID, and list of any steps taken to resolve the issue.  

4. How to use Blackboard

Students: 
After login into the Old Westbury Blackboard site, please click on help tab in the right top corner of the page, and complete Open SUNY Orientation

Also, check out the SUNY Blackboard knowledge base: 
http://wiki.sln.suny.edu/display/SLNKB/Blackboard+Articles+for+Students

Faculty: 
After login into the Old Westbury Blackboard site, in the top right corner, you'll see the Faculty Resources area, which has several links to instructional materials and knowledge base. 

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