FAQ - Auxiliary Services Corporation

1. What is the ASC, and where is it located?

The Auxiliary Service Corporation of SUNY Old Westbury, Inc (ASC) is a 501 c3 Not for Profit Corporation established to operate, manage and promote auxiliary services for the benefit of SUNY Old Westbury. The ASC Office is conveniently located in the Campus Center Building’s H Wing, 3rd Floor in Room H313A.

2. What is an Auxiliary?

Auxiliaries are support services offered to the community. At SUNY Old Westbury, the ASC manages (1) the Bookstore (2) Snack and Beverage Vending (3) a Shop24 Automated C-Store (4) Resident Student Smartcard Laundry Services (5) Resident Student Microfridge® rentals (6) the on-campus ATM (7) Advertising partners (Bus Shelter and Cigarette Recyclers) (8) Self-Serve Copiers, etc.

3. If I lost money in vending machine, how can I get a refund?

For refunds requests for snack and vending machines, the first point of contact is the vending company Canteen. Their service/refund number is 1-800-427-0080. If you have not received your refund or the request is after hours, you can visit the ASC Office in the Campus Center for assistance.

4. If I lost money trying to purchase or reload my laundry card, how can I get a refund?

For refund requests for Laundry services, the first point of contact is Automatic Industries, the laundry services company. Their service/refund number is 1-800-THE-WASH. If you have not received your refund or your request is after hours, you can visit the ASC Office in the Campus Center for assistance. All refunds must be verified by Automatic Industries before a refund can be provided.

5. What other services does the ASC provide for the campus?

The ASC also serves as the fiscal agent for the SGA, the contract administrator for the campus’ cellular sites, and is involved in other student and staff programs such as Comedy Shows, Graduation Day, and training presentations.

6. How can a company become an ASC Partner?

The Executive Manager of the ASC is the key contact. The business or company can call 516-876-3979 to discuss their proposed services.